PaletteLens

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Support ​

Need help with PaletteLens? Send us a message and we will do our best to help.

Contact ​

For support, questions, feedback, or bug reports, contact:

Email: wangqiyangx@gmail.com

We aim to respond within 48 hours.

What to Include ​

To help us understand your request, please include:

  • Device model, such as iPhone, iPad, Mac, or Apple Vision device
  • Operating system version
  • PaletteLens app version
  • A short description of the issue or question
  • Steps to reproduce the issue, if you are reporting a bug
  • Screenshots, if they help explain the problem

Please avoid sending private photos unless they are necessary for troubleshooting and you are comfortable sharing them by email.

Common Questions ​

Where are my palettes stored? ​

Your palettes are stored locally on your device.

Are my photos uploaded? ​

No. PaletteLens processes selected photos on your device. PaletteLens itself does not upload your photos to a server.

How do I import an image? ​

Use Photos, Files, or Camera from the app toolbar, depending on your device.

How do I copy a color? ​

Tap or click a color swatch to copy its HEX value.

How do I unlock more palettes and colors? ​

PaletteLens Pro unlocks unlimited palettes, up to 12 colors per palette, palette regeneration, and advanced tools.

How do I manage or cancel my subscription? ​

Subscriptions are managed through your Apple ID settings in the App Store. Apple handles billing, renewal, cancellation, and refund requests.

System Requirements ​

  • iOS 26.0 or later
  • iPadOS 26.0 or later
  • macOS 26.0 or later
  • visionOS 26.0 or later

Thank You ​

Thank you for using PaletteLens. We are building it to be a calm, focused tool for turning images into useful color palettes.